Subaru car rentals in Santa Barbara

Dollar in Santa Barbara, California did not have a car ready for me, where I was told there would be a 45 minute wait. It turned out to be 30, but in the meantime the staff seemed to indicate I had all this trouble since I went through PriceLine. I wanted to reduce the number of days I would keep the car, and they proceeded to name 3 different prices as a result of the change, each was more than I had paid through PriceLine. The additional cost were a host of taxes that were not included in the PriceLine amount I paid that amounted to an additional 20%.

Manager at the Santa Barbara Airport was very helpful. 7 am pickup, car ready by 7:30 which was perfect. Their cars are older, mine was a 2019 with over 50K miles but got us safely from Santa Barbara to LA and then to San Diego.

Seth was excellent

Loved the Mustang. Perfect car for a California road trip. I had reserved a convertible, however, and because I arrived 6 hours after my reserved pick-up time, I had to settle for a hardtop. My fault (though I really had no idea about timing when I booked the trip months ago), but I felt a bit overcharged paying the same price as a convertible. Sure, Avis puts them in the same class, but obviously, convertibles are far rarer as leased vehicles and should cost more. That's life, I guess. My other comment is I dearly wish Avis rented vehicles with manual transmissions. I realize it's a dying breed because fat, lazy Americans only know how to drive automatics, but why encourage such sloth? Distinguish yourselves in the marketplace by offering a few sticks. At purchase, such cars are a bit cheaper anyway, and you can rent them for the same or more than an automatic, so it's win-win for everyone. Giving in to American tastes is just lowering the bar. These people still buy minivans and eat at McDonald's, and no one ever went broke underestimating consumers in this nation. All of which is to say, offer more manuals, please.

Seats could not be adjusted properly.

My rental car was not clean on the inside or outside. I’m not as concerned with the outside because I understand that’s harder to control, but I expected the inside to be spotless given the current state of the world. Instead, it was dusty, had sticky spots from a spilled beverage (I’m assuming), & dirt footprints throughout the car, such as on the passenger side (where I have not been sitting, or had a passenger). Additionally, there were no disinfecting wipes in the car for me to use to clean, which I’ve received in other rentals during the pandemic, so I had to use the ones I’d packed myself to clean the inside of the car to my comfort. It felt as if the car had just been dropped off by the previous renter, then handed off to me. I know there is a rental car shortage, & cars are in much higher demand right now as travel resumes, but as a renter I would hope that my safety is the highest priority! Adding this on top of what I paid for this rental car, I will not rent from Alamo again.

Clemont, the manager was efficient and made the rental easy.

I thought I had booked Hertz at the Santa Barbara airport, but was told at the airport counter that my booking was actually at the " downtown" Hertz facility. I took a cab to that facility and was so discouraged by the service and the car availability that I declined the rental. I took a cab to my destination and then Uber'd around Santa Barbara for the duration of my stay. I've been a Hertz Gold customer for many years, and this downtown experience was not something I'd repeat. Definitely not the Hertz standard I've been used to.